Varen Technologies

Sr. Help Desk Specialist

US-VA-Reston
ID
2017-2669
Clearance Requirements
Top Secret/SCI

Overview

Varen Technologies is a rapidly growing government contractor, providing exceptional Cyber Solutions, SETA, Software & IT Solutions, Intelligence Analysis, and Acquisition Services to the DoD and Intelligence Community. Based in Columbia, MD, we are intensely committed to our clients, employees and mission.

We hire professionals who match our core values and high standards, and who are looking to work in a dynamic, team-oriented environment.  It is our belief that professional growth and development are among the most important ways to keep our highly talented employees challenged and motivated.  This belief keeps us focused on career paths for each individual, giving our employees the ability to fulfill their personal and professional goals.  Add that to our highly competitive benefits, rapid growth and success, Varen is just an exciting place to work!
 

Varen Technologies is looking for a Sr. Help Desk Specialist providing client services across three networks within a mutfunctioning mission critical infrastructure providing immediate support in a high visibility arena.

Responsibilities include, but not limited to

  • Serve as a Sr. Help Desk Support Technician providing Tier I and Tier II IT support for all client service support requests, maintenance, and troubleshooting for desktop and user account-related support incidents across three network enclaves, as well as working closely with the Help Desk Lead assisting with Management related activities.
  • Will be required to track all open service request tickets using a BMC Remedy trouble ticketing system and ensure that client support tickets are resolved to client satisfaction.
  • Interface with Tier III (Network Operations, Network Engineering, Systems Engineering, and Desktop Engineering) to escalate and resolve technical issues on the operational network environment.
  • Support problem management resolution by tracking system-wide problems on the operational networks and working with Tier III to see problem troubleshooting through to resolution.
  • Activate and manage accounts using Active Directory and Microsoft Exchange, assist and educate users on proper techniques for system operation, issue PKI tokens, provide end-user software troubleshooting and support, and apply basic diagnostic techniques to identify problems, investigate causes, and determine solutions.
  • Create and maintain comprehensive documentation for all troubleshooting procedures and move or replace computer equipment, as requested to support office moves and malfunctioning devices.

Qualifications

  • Active TS/SCI clearance required for immediate consideration.
  • DoDI 8570 Security Certification (Security+ CE, CASP, or CISSP).
  • 5+ years of experience with troubleshooting Microsoft IT technologies, including Windows 7, Windows 8.1, Windows 10, Windows Server 2012R2, Windows Server 2016, and end-user device support including peripherals, printers, and software.
  • 3+ years of experience with IT systems administration.
  • Experience with BMC Remedy for ticket queue maintenance and ticket tracking.
  • Experience with documenting and enhancing IT troubleshooting processes.
  • Ability to develop and refine standard operating procedures.
  • Ability to travel locally between client facilities in the Northern VA area (Reston, Crystal City, Springfield).


Additional “Preferred” Qualifications:

 

  • Experience using SCCM and WSUS
  • Experience with DoD IT security requirements, including STIGs and SRGs
  • Possession of excellent oral and written communication skills

 

Education:

  • ITIL v3 Foundations Certification
  • Certification in Windows 7/8/10 Operating System
  • Microsoft Certified IT Professional (MCITP) or MSCE Certification
  • BA or BS degree in Information Systems/Technology, EE, Cyber Security, or a related technical field

 

Work Location: Reston, VA

 

Varen offers a competitive benefits package to include: employee bonus plan, corporate equity program, 401(k), tuition reimbursement, referral bonus program, paid holidays, paid time off, medical, dental and vision insurance, flexible spending account, long and short term disability and company paid life insurance.

Varen Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP here. For inquiries regarding disability accommodation during the application process, please contact ADA@varentechnologies.com or the Recruiter with whom you are working. Current employees may also contact a Human Resources representative.

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