Varen Technologies

Help Desk Specialist

US-MD-Laurel
ID
2017-2668
Clearance Requirements
Top Secret/SCI with polygraph

Overview

Varen Technologies is an Intelligence Services Provider focusing on information technology services and solutions for the Defense and Intelligence Communities.  We provide high caliber intelligence professionals to assist in all aspects of systems implementation, delivering leading edge solutions using the latest tools and technologies. 

 

We hire professionals who match our core values and high standards, and who are looking to work in a dynamic, team-oriented environment.  It is our belief that professional growth and development are among the most important ways to keep our highly talented employees challenged and motivated.  This belief keeps us focused on career paths for each individual, giving our employees the ability to fulfill their personal and professional goals.  Add that to our highly competitive benefits, rapid growth and success, Varen is just an exciting place to work!

 

Varen Technologies is looking for Help Desk Specialist in support of our prime contract which provides a variety of services to include back end web application development, COTS implementation, custom software support, basic server support and coding changes and enhancements to existing systems. This will be done within a full life cycle environment.

 

Responsibilities include, but not limited to

Varen Technologies is looking for Help Desk Specialist/Technicians in support of our PRIME contract

 

  • Provide oversight for data flow to and from IT systems. 
  • Duties include:
    • Monitoring directories for files that need to be transferred to other systems.
    • Assisting users with account creation.
    • Assisting users with accessing and using IT systems.
    • Responding to customer queries and escalate issues to System Engineers or System Administrators.
    • Updating Standard Operating Procedures documents to adapt to new system functionality or configuration changes.

     

Help Desk Specialist/Technician shall be able to perform the following indicated tasks:

 

  • Develop an understanding of the numerous process flows to other IT systems, Create and maintain user accounts that involve Public Key Infrastructure (PKI) certificates, Provide updates to technical and non- technical application documentation, Execute canned scripts to process data files.
  • Execute canned database queries to aid in problem determination, Provide daily written and oral communications with the customer, Make recommendations for improving documentation, Assist with executing test procedures for software components.
  • Ensure compliance with security procedures for data handling, Participate in planning sessions for process improvement, Create Help Desk tickets in the designated ticket tracking system, Compile and organize data for monthly status reports.

Qualifications

 Education:

  • Associates Degree from an accredited college or university in a technical degree field is required
  • or two (2) years of Help Desk experience.

 

Demonstrated two years experience is required in the Domain Area

 

  • Experience with Help Desk support tasks involving creating user accounts, granting permissions, and responding to trouble tickets.

 

Must possess an active TS/SCI/Poly clearance for consideration.

 

 

Varen offers a competitive benefits package to include: employee bonus plan, corporate equity program, 401(k), tuition reimbursement, referral bonus program, paid holidays, paid time off, medical, dental and vision insurance, flexible spending account, long and short term disability and company paid life insurance.

 

Varen Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP here. For inquiries regarding disability accommodation during the application process, please contact ADA@varentechnologies.com or the Recruiter with whom you are working. Current employees may also contact a Human Resources representative.

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